Your right to cancel
If you buy online, you may tell us that you wish to cancel within 14 days after receiving your order. After telling us, you normally have a further 14 days to return the goods. You do not need to give a reason.
Return condition
You may inspect and try on an item as you would in a shop. We may reduce a refund to reflect loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and fit. Please return garments unworn beyond trying on, unwashed and with their original tags where possible.
Some statutory exceptions can apply, including goods made to your personal specification and sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Any applicable exception will be made clear before purchase. This does not affect your rights where an item is faulty, damaged or not as described.
Starting a return
Contact AVERUNE before sending an item back. Include your order number and the reason for contacting us. We will provide the applicable return instructions and address. Do not return goods to an address shown on a parcel without first contacting us.
Unless the item is faulty, damaged or not as described, you are responsible for the direct cost of returning it. We recommend using a tracked service and keeping proof of postage.
Refunds
Where the cancellation right applies, we will refund eligible payments, including the cost of standard outbound delivery, within 14 days after we receive the returned goods or receive evidence that they were sent back, whichever is earlier. Extra delivery costs chosen above our standard option are not refundable.
Refunds are normally made to the original payment method. Banks and payment providers may take additional time to display the credit.
Faulty, damaged or incorrect items
Please contact us promptly with your order number and clear details. If goods are faulty, damaged, not as described or do not do what they are supposed to do, we will provide the remedy required by UK consumer law. Your statutory rights are not affected.
Order changes and cancellations
Contact us as soon as possible. We cannot guarantee that an order can be changed or stopped after processing has begun.